Terms and Conditions

Terms & Conditions

1.    By placing a booking at Bansko Transfers, the client is presumed to have agreed to these terms and conditions.
2.    Requests for services should preferably be made in advance.
3.    Customers should request confirmation of cancellation by email when cancelling any pre-booking.
4.    Our cancellation charges are as follows:

  • Sofia Airport Pick-ups: – If you cancel 24 or more hours before the flight arrives we’ll refund the full deposit. – If you cancel less than 24 hours before the flight arrives the full deposit is retained.
  • Bansko Pick-ups: – If you cancel 4 or more hours before the pick-up time we’ll refund the full deposit. – If you cancel less than 4 hours before the pick-up time the full deposit is retained.
5.    Bansko Transfers cannot be held responsible for any delays caused by traffic congestion, weather conditions, road works or incidents on roads or vehicle mechanical failure.
6. Bansko Transfers will collect €10 at the time of the booking. We do collect a small deposit fee in case of a no-show.
7.    Unless otherwise instructed by the customer, the chauffeur will travel by the route considered most appropriate on the day.
8. All vehicles are fully insured and covered under a comprehensive hire and reward insurance policy, as required by Bulgarian law. Whilst every care is taken, customer’s property is carried entirely at their own risk and no responsibility can be accepted for loss or damage. Customers are therefore advised to check their own travel insurance.
9. The company reserves the right (and delegates to its chauffeurs the right) to refuse to carry any person who is thought to be under the influence of alcohol or drugs and/or whose behaviour is considered to pose a threat to the chauffeur, the vehicle or the passenger/s.
10.    A reasonable amount of ordinary passenger luggage is allowed, but luggage which in the opinion of the chauffeur amounts to an excessive weight will not be carried.
11.    To avoid being billed for a ‘no-show’, customers should not leave the pickup location without first communicating with Bansko Transfers on +359 8996 02 02 67 or +44 7599121 128.
12.    Customers will be held responsible for any damage to vehicles, fittings or equipment, through negligence, misconduct or any default of the customer or passenger/s carried therein.
13.    Additional charges apply for extra services. Extras include airport meet and greet, waiting time, requests for executive or MPV vehicles, use of mobile phone, parking fees, additional stops, supply of baby seats and optional gratuity. Tariffs are available on request.
14.    A 15 minute grace period is allowed on pickups other than at airports, waiting time after this time is calculated retrospectively to the original pickup time at the applicable waiting time tariff. A 60 minute grace period is allowed at airports as part of the meet and greet service. Waiting time and additional car parking costs are charged after this time at the applicable rate.
15.    Fares on the following public holidays are charged at fare and a half: Christmas Day, Boxing Day, New Year’s Eve (after 8pm) and New Year’s Day (before 8am).
16.    The company reserves the right to use an approved affiliate supplier to fulfil any booking should we deem it necessary.